Shanghai Consumer Council seeks answers from Apple about the Slowing iPhone Issue and more by Friday
As Class Actions against Apple for slowing iPhone have officially reached 40 cases with at least an additional 5 or more cases pending in foreign countries, China is now weighing in on the issue. A news report out of China today states that the the Shanghai Consumer Council has asked Apple for information about the slowing of older iPhones after operating system updates, demanding a reply by Friday.
The number of complaints concerning product quality and services of Apple reached 964 in 2015, 4,021 in 2016 and 2,615 in 2017, centering on numerous questions over flagging batteries, unexpected shutdowns and insecure personal accounts.
Apple is one of the major players in China's smartphone markets, while its service and product quality is not in line with its large market share, reports said.
The council listed four queries: the reasons for the slowing down of old models, the remedies for solving the problem, how the company informs consumers that updates may have side effects, and the company's transparency in sharing information about its policies with consumers.
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