It's Official: U.S. Consumer Safety Agency Recalls Samsung Galaxy Note 7
This morning we posted a report titled "Samsung's Note Crisis Worsens with Questionable Delays and Mixed Messages," wherein it was noted that as of this morning, the CPSC and Samsung hadn't issued a formal U.S. recall. The delay stems from questions over the precise problem with the phones and how best to correct it. Late this afternoon the CPSC officially announced the formal recall of Samsung's Note 7 smartphone. The CPSC stated that "Consumers should immediately stop using and power down the recalled Galaxy Note7 devices purchased before September 15, 2016. Contact the wireless carrier, retail outlet or Samsung.com where you purchased your device to receive free of charge a new Galaxy Note7 with a different battery, a refund or a new replacement device."
Samsung's Recall Update Notice: "Samsung has announced a voluntary recall and exchange program on certain Galaxy Note7 devices in cooperation with the U.S. Consumer Product Safety Commission (CPSC). The affected devices were sold in the U.S. before September 15, 2016. Since the affected devices can overheat and pose a safety risk, if you own a Galaxy Note7, it is extremely important to stop using your device, power it down and immediately exchange it using our U.S. Note7 Exchange Program. You can go to Samsung's Galaxy Note 7 Safety Recall page here for details.
The recall, according to the CPSC will effect about 1 million units. To date 92 reports were received regarding incidents or injuries.
The CPSC further notes that "Consumers should immediately stop using and power down the recalled Galaxy Note 7 devices purchased before September 15, 2016. Contact the wireless carrier, retail outlet or Samsung.com where you purchased your device to receive free of charge a new Galaxy Note7 with a different battery, a refund or a new replacement device." You could review the full announcement here.
It was noted earlier that the CPSC's delay over making the recall official stemmed in-part from questions over the precise problem. In the recall notice just issued, the CPSC describes the Hazard as follows: "The lithium-ion battery in the Galaxy Note7 smartphones can overheat and catch fire, posing a serious burn hazard to consumers."
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