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Canada's National Telecommunications company 'Telus' announced a partnership with Apple to deliver emergency services on Apple Watch

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Today, TELUS Health, the largest Canadian-owned provider of personal emergency response services (PERS) announced it is revolutionizing how Canadians experience wearable emergency support in Canada by launching TELUS Health Companion on Apple Watch. Telus is one of Canada's largest national telecommunications companies. 


It's a 24/7 emergency monitoring service provided through TELUS Health’s LivingWell Companion national response service combined with the Apple Watch Fall Detection API and proactive monitoring functionalities, this new service enables more Canadians with health issues or who may be at risk of falling to experience improved safety and peace of mind.


TELUS Health is helping advance innovation in the PERS industry by making it accessible through the modern and powerful intelligence of Apple Watch, while offering greater independence and a sense of security to those who want to live independently for longer.


Juggy Sihota, vice president Consumer Health, TELUS: "Supporting Canada’s vulnerable population that is at risk of falling or having a medical issue is fundamental at TELUS Health as we strive to deliver innovative technologies that put patients first. Through collaborating with Apple, we’re proud to be the first in Canada to transform how personal emergency response is experienced. We value our role in helping Canadians, particularly those who are aging, to live independently while giving them and their caregivers peace of mind knowing that they are connected to support 24/7."


The new TELUS Health Companion service leverages the fall detection and location sharing capabilities of Apple Watch; if Apple Watch detects that the user has taken a hard fall, this information is sent to TELUS Health’s national Central Monitoring Station. Trained operators will immediately contact the customer to confirm the emergency, then alert the customer’s designated emergency contacts, and can dispatch emergency support if needed.


According to a recent study by the National Institute of Aging, in partnership with TELUS Health, a strong majority of Canadians, particularly those 55+, said they intended to maintain active, independent lifestyles as they age, but nearly one in three Canadians don’t feel prepared to deal with medical emergencies while alone.


At launch, customers with an Apple Watch Series 4 or later can simply add the TELUS Health Companion service for only $30 per month. New users can purchase a cellular-enabled Apple Watch with TELUS Health Companion monitoring service starting from only $54 per month, a $120 in savings on Apple Watch. All users must have a post-paid wireless TELUS plan with an iPhone 6s or later, and have the latest iOS installed.


For more information or to purchase TELUS Health Companion on Apple Watch, customers can call: 1-888-505-8002 or visit: to learn more.


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