Intel Apologizes and Recalls their Basis Peak Smartwatches
Intel, who is backing the Tag Heuer smartwatch that was supposed to challenge the Apple Watch according to Jean-Claude Biver and never did to this day, is having big problems with their technology. Intel has recalled all of its Basis Peak smartwatches after they were found to overheat, causing users to suffer blisters and skin burns.
The Basis Peak, which tracks users' steps and heart rate, was found to have damaged the skin of a number of users in June. The company hoped that an update to the device's firmware would fix the problem but failed.
In a formal press release Josh Walden, Senior VP Intel New Technology Group stated that "We are issuing this safety recall of the Basis Peak watch because the watch can overheat, which could result in burns or blisters on the skin surface. It is important that you stop using your watch immediately and return it. Although we are stopping support for Basis Peak immediately, you can access your data until December 31, 2016. After that date, the Basis Peak services will be turned off. Once we shut down the services, your watch will no longer be able to sync, which will cause it to stop working.
On behalf of the Basis Science team, I want to personally apologize for this situation. We know that many of you love using your Basis Peak watches and have made it part of your daily lives, and we are very sorry for the disruption this will cause you."
For more on the press release and information about refunds, click here.
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