This summer we posted a report titled "A New Landmark Partnership between Apple and IBM is about to transform the Way Work gets done." The new IBM MobileFirst for iOS solutions partnership was designed to be an exclusive collaboration that drew on the distinct strengths of both companies. Apple noted in their original press release that AppleCare for Enterprise would provide IT departments and end users with 24/7 assistance from Apple's award-winning customer support group, with on-site service delivered by IBM. AppleCare for the Enterprise has now officially gone live for businesses starting today.
Apple's various components of AppleCare for the Enterprise goes live today and covers the following:
Your AppleCare Account Manager
AppleCare for Enterprise starts with an AppleCare Account Manager — your personal liaison with AppleCare. Your AppleCare Account Manager will help review your IT infrastructure, track issues you may be having, and provide monthly activity reports for both support calls and repairs. With continuous support from your AppleCare Account Manager, you and your team will get the most out of AppleCare for Enterprise.
IT Department–Level Coverage
Because Apple makes the hardware, operating system, and many applications for every Apple product, AppleCare for Enterprise delivers integrated support and service you can't get anywhere else. You'll get IT department–level support by phone or email for all Apple hardware and software. We'll provide support for complex deployment and integration scenarios, including MDM and Active Directory. And if you need help with IBM MobileFirst for iOS apps, we'll help troubleshoot your solution and work with IBM to get your issue resolved.
AppleCare for Enterprise provides IT department–level support for six technical contacts you designate. Support is available 24/7 with one-hour response times for top-priority issues, such as when a production service is down. You can also increase the number of technical contacts for an additional fee.
Help for Your Help Desk
AppleCare for Enterprise can help reduce the load on your internal help desk by providing technical support for your employees over the phone, 24/7. Apple will provide technical support for Apple hardware and operating systems; Apple apps such as Keynote, Pages, and Numbers; and personal accounts or settings.
Coverage for every Mac, iPhone, and iPad
AppleCare for Enterprise includes flexible service options, priority onsite services, and next-business-day device replacement.
Onsite Hardware Service
You have the option to get onsite service coverage for two or three years from the date of your hardware purchase. If you have a hardware issue during that time, AppleCare for Enterprise will help get you back up and running quickly. IBM's Global Technology Services, a worldwide Apple Authorized Service Provider, will provide onsite service within the next business day. To minimize downtime, AppleCare for Enterprise can be combined with the AppleCare iOS Direct Service Program, so you can replace your hardware without waiting for a technician.
You can replace up to 10 percent of your covered iPad and iPhone devices. So if an employee accidentally damages an iPhone or iPad, AppleCare for Enterprise allows you to exchange it for an equivalent device. In most cases, Apple can exchange the device within one business day.
Get support now: Contact your Apple or IBM Account Executive to receive a quote for AppleCare for Enterprise. Apple ends with: View complete terms and conditions related to AppleCare for the Enterprise.