According to a new Kantar Worldpanel study, 88% of iPhone owners in the US who plan to change/upgrade devices over the next 12 months say that they'll stick with Apple. In Apple's other largest market, China, 41% of iPhone owners who intend to change devices in the next 12 months say they will stick with Apple. In other statistics, the study shows that Apple is wining the "switchers" battle with Samsung in the US and China and shows us which iPhone models are being sold in China. Kantar also states that the iPhone 6 is expected to sell well and that an iPhone with a larger display will sell better in China than it will in the US.
While 88% of iPhone users changing their devices this year will stick with Apple, the stats for Samsung are that 76% of owners in the US will buy another Samsung device.
With smartphone penetration approaching a ceiling in many mature markets, keeping your customers loyal to your brand is only part of the challenge-winning over your competitors' customers completes the equation.
In the US, smartphone penetration is now 55%, with smartphone sales representing 74% of overall mobile sales in Q1 2014. When it comes to Apple and Samsung, most customer movement happens between the two, rather than toward other players. While 3.7% of current US Apple owners plan to move to Samsung, 8.5% of Samsung owners plan to move to Apple.
In China, the intended movement is significantly higher, confirming that the Chinese market is more volatile as subsidies do not help to regulate brand share. Thirty-five percent of Apple's current owners in China are considering moving to Samsung, while 46% of Samsung's current smartphone owners are considering moving to Apple. This could accelerate should Apple introduce an iPhone with a larger display in China this year.
Looking at how the installed base breaks down when it comes to different iPhone models also gives us a good sense of the upgrade opportunity. In the US, Apple's installed base is split between the iPhone 4S at 27%, the iPhone 4 at 22%, and the iPhone 5 at 24%. In China, Apple's installed base is split at 36% for iPhone 4S, 33% for the iPhone 4, and 15% for the iPhone 5.
Unfortunately the Kantar study didn't provide us with a breakdown of the "iPhone 5" into 5 and 5S models as they did with the 4 and 4S models. Then again, China is only beginning to provide 4G service to customers, so this statistic is bound to enjoy a large uptick over the next two years.
Kantar noted that while the age of a phone matters, and Apple's installed base mix shows strong potential for upgrades, the actual design and specs of the new model will strongly impact how quickly the replacement cycle kicks in. Among all the Apple models, the iPhone 4 and iPhone 5 had the strongest launch quarters, which bodes well for the next "S-less" model.
The big source of buzz about the iPhone 6 is its larger screen size-the lack of which, many experts speculate, has caused Apple to lose appeal and customers over the past year.
The Kantar Worldpanel data, however, tells a different story when it comes to the US market. When looking at the US consumers who upgraded their devices over the past year, only 14% of iPhone users moved from Apple to Android, and of those, only 2.1% opted for a screen of 5.5 inches or larger.
Chinese consumers have turned to larger screen sizes over the past year, so it is no surprise that these numbers are higher: Among consumers who upgraded their devices over the past year, 39% left iOS for Android. Of those, 12.3% opted for a screen of 5.5 inches or larger.
The potential upside of moving to a larger screen is certainly considerable for Apple in China, with customers to be retained and won over, but the impact will not be lost in the US, either. While Apple has been criticized for not jumping earlier on the larger-screen bandwagon, it is worth highlighting that it is not in Apple's DNA to follow trends for the sake of it, especially when the user experience on the device and across devices could be compromised.