Yesterday we reported about Samsung's Galaxy S3 battery problems that were outraging customers. Today we learn that Samsung's battery plague is striking the Galaxy S4 in huge numbers.
The International Business Times reports that the German website Mobiflip noted that around 30 percent of Galaxy S4 handsets sold in the market have been found with faulty batteries, which may take a direct hit at the smartphone sales.
Samsung is now trying to stem the angry tide of customer complaints spilling over to the mainstream press and have now offered Galaxy S4 customers a free battery. Yet the news of their battery problems may be hitting their sales hard.
According to Counterpoint, a Hong-Kong based analytics firm, the Galaxy S4, which once was Samsung's highest selling smartphone, has dropped to the five million sales mark in August from seven million in June.
What kind of innovator can Samsung really be when they've allowed a bad battery problem still plaguing the Galaxy S3 to continue through to the S4? Where's their quality control?
Think about it: A 30% failure rate on a smartphone like Galaxy S4 is huge considering that Samsung has sold approximately 12 million since June. That's about 4 million failures and 4 million unhappy customers. It took 4 million angry customers to make Samsung react. That's not exactly a sign of leadership.